Refund Policy
Last updated: June 17, 2026
1. Free Trial
All CleanOS plans include a 14-day free trial. No credit card is required to start. You will not be charged during the trial period. If you choose not to continue, simply do not enter payment details — your access will end automatically at the close of the trial, with no fees and no action required on your part.
2. Subscription Billing
After the free trial, subscriptions are billed monthly on the date you first subscribed. Billing is automatic and renews each month until you cancel. Prices are shown in US dollars (USD) and do not include taxes that may apply based on your location.
3. No Refunds on Monthly Charges
All monthly subscription payments are final and non-refundable. We do not issue refunds or credits for partial months of service, unused features, or periods during which you did not actively use the platform. This policy applies to all plans (Starter, Growth, and Pro).
4. Cancellation
You may cancel your subscription at any time by contacting us at app.cleanos@gmail.com. Upon cancellation, your account will remain active through the end of the current billing period. No additional charges will occur after cancellation, and you will not receive a refund for the current period already paid.
5. Exceptions — Duplicate Charges
If you were charged in error (for example, a duplicate payment due to a technical fault), contact us at app.cleanos@gmail.com within 7 days of the charge. We will review and, if confirmed, issue a full refund for the erroneous charge within 10 business days.
6. Plan Upgrades and Downgrades
You may upgrade your plan at any time; the new rate will apply from the next billing cycle. Downgrading is also available at any time and will take effect at the next renewal. No refund or credit is issued for the difference when downgrading mid-cycle.
7. Service Interruptions
In the rare event of an extended service outage (more than 24 consecutive hours) caused by CleanOS, we may, at our sole discretion, offer a service credit for the affected period. Service credits are not cash and may only be applied toward future subscription charges.
8. Contact
For billing questions or refund requests, contact us at app.cleanos@gmail.com. We typically respond within 1–2 business days.